1. General Information

All orders are subject to product availability.

2. Delivery Location

Local Delivery Service

We're proud to offer Local Delivery to our fellow makers in the Edmonton area! Whether you've run out of jump rings for your latest project or simply prefer shopping local, we're happy to bring your order directly to your door.

Delivery Area

Local Delivery is currently available to the following communities:

• Spruce Grove
• Stony Plain
• Edmonton
• St. Albert
• Devon

If your postal code is eligible, Local Delivery will automatically appear as a delivery option during checkout.

Minimum Order

Local Delivery is available on orders of $25 CAD or more (before taxes).

Local Delivery Service

Community	Service Fee
Spruce Grove	$5.00 CAD
Stony Plain	$5.00 CAD
Edmonton	$10.00 CAD
St. Albert	$12.00 CAD
Devon	$12.00 CAD

Our Local Delivery Service fee helps offset travel time, fuel, vehicle expenses, and the time required to personally deliver your order. We strive to keep this service affordable while providing the convenience of shopping locally.

Delivery Schedule

Local deliveries are typically completed twice each week.

Orders received before 10:00 AM (Mountain Time) on a scheduled delivery day may be delivered that same day. Orders placed after the cutoff will be delivered on the next scheduled delivery day.

Deliveries are generally made between 10:00 AM and 6:00 PM. While we cannot guarantee a specific delivery time, we do our best to complete deliveries as efficiently as possible.

If you need your order sooner, please contact us before placing your order. If we're already planning a trip to your area, we'll do our best to accommodate your request.

Delivery Information

Please ensure your delivery address and contact information are accurate when placing your order.

If no one is available to receive your order, it may be left in a safe location at our discretion unless you've provided alternate delivery instructions.

Suggested delivery instructions include:

• Front porch
• Side or back door
• Parcel box
• Garage
• With a neighbour (please include their name)

You can leave delivery instructions in the Order Notes during checkout.

Once your order has been delivered to the requested address or designated safe location, responsibility for the package transfers to the customer.

Missed Deliveries

If we are unable to complete your delivery because of an incorrect address, restricted access, or missing delivery information, we'll contact you to arrange another delivery. Additional delivery charges may apply.

If we need clarification before delivering your order, we'll contact you using the phone number or email address provided with your order.

Weather & Unforeseen Delays

The safety of our customers and our team is always our priority.

In the event of severe weather, hazardous road conditions, or other unforeseen circumstances, deliveries may be delayed or rescheduled. If this happens, we'll contact you as soon as possible with an updated delivery estimate.

Special Promotions

Throughout the year, Chain Reaction may offer Free or Discounted Local Delivery as part of special promotions.

Be sure to follow us on social media or subscribe to our newsletter so you don't miss these offers!

Questions?

If you have any questions about Local Delivery, we're always happy to help. Contact Us

Thank you for supporting a family-owned Canadian small business. Every local order helps us continue providing exceptional quality products, outstanding customer service, and the inspiration makers need to bring their ideas to life. We truly appreciate your support and look forward to delivering your next creative project!

All products are available to be mailed through Canada Post or courier options and are subject to delivery schedules based on the method of shipment you have selected.

3. Delivery Time

Delivery times are estimates and commence from the date of shipping, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order.

Unless there are exceptional circumstances, we make every effort to fulfill your order within 5 business days of the date of your order. Business day mean Monday to Friday, except holidays.

Please note we do not ship on weekends or National Holidays

Date of delivery may vary due to carrier shipping practices, delivery location, method of delivery, and the items ordered. Products may also be delivered in separate shipments.

4. Pick Up Orders
We have temporarily stopped our pick up option.  Please select local delivery

*Note any business address listed for Chain Reaction Jump Rings does NOT have pick up or on location shopping.

5. Shipping Cost
Shipping costs are based on the combination of package dimensions and weight of your order along with the delivery method chosen. To find out how much your order will cost, simply add the items you would like to purchase to your cart, and proceed to the checkout page. Once at the checkout screen, shipping charges will be displayed.

Some delivery options offer tracking of your parcel.  If you do not choose one of these options to track your order Chain Reaction Jump Rings is not responsible for missing or delayed items.

The following options are examples available with or without tracking depending on your location.  Shipping options may change and will be shown most current services available at check out.

6. Damaged Items in Transport 

If there is any damage to the packaging on delivery, contact us immediately at Chain Reaction Customer Support

7. Questions

If you have any questions about the delivery and shipment or your order, please contact us at Chain Reaction Orders